****** Insured Parcel

Hello Peter. Please help me, I have a problem with post office Marshalltown. On the 21 September 2018, i visited the above post office to courier the parcel to presles in Cape Town and I ensured it. The cost of the item was R3000 , I insured it with R373.00. When I phoned presles to check whether they received the parcel so that they can credit my account, I was informed that it never reached their offices, according to their system it never moved to Marshalltown. On the 14 November 2018, I visited the same post office with my insurance proof slip, they gave me enquiry form regarding missing of the item to fill. I was told that my matter is under investigation, as soon as they finalised the investigation, they will contact me. On the 8 January 2019, I visited the post office to enquire, I demanded to speak to the manager with the name of Amy, I explained to her, she promised to contact me on the 11 January 2019 to give me feedback, I have never received any call from her. I want to warn people that they must stop using that post Office in Marshalltown, parcels will be missing or ******. And you will pay for that, even if you reported as ****** at post office. My heart is broken n I hate that post office with all my heart