****** Goods, and Lack of Their Service On My Account?!

Last year, roughly September 2017, i had placed an order for something that would obviously go through PostOffice.

2 days ago (2018-02-27), i received a letter under my door stating that my parcel was at Post Office North - Fourways Branch by Leaping Frog - and that i had to go and collect it, bear in mind, the stamp on the blue letter delivered to me stated that my parcel had arrived on the 16th of October 2017.

I head over to the Post Office where i then get informed that my package was sent back because that's what they do if the client doesnt collect it after a month of it being there (which im all for, because you can't expect the Post Office to just hold everyone items for ever?) - But what im extremely annoyed at, is at how late i received the notification? So because they were slow with sending me the notification, they make as if i was the one who "didn't go and collect" and therefore they sent it back?

Something i'd also like to add to this "review". I ordered a phone (lenovo phone) from overseas for a friend. The phone cost me R2000.00 - When i went to collect the package, the lady who handed it over to me asked me to open it infront of her because she was suspicious about the package. I did as she asked, and she was correct! The phone was ****** out of the box and the package had been resealed. I loved her professionalism as she helped me through the process of "claiming my money back" - They would apparently call me and keep me updated with what's happening but never did. SO.. i called them several times, where they claimed that "it is under investigation". POST OFFICE - IT HAS BEEN UNDER INVESTIGATION FOR THE PAST 2 YEARS. HOW LONG DO YOU ****ING NEED.