****** goods

Braamfontein post office has hired *******. In two instances, I have couriered packages via speed services and people receiving these packages complained that it was wrong items they received. I went to the post office again to report the incident, the guy who was assisting me stated that I talk too much. I sent other items again and they were ****** as well. All the packages are more than R5000. I want my packages back pls!