LC
Lilian C

1 reviews | Active since Nov 2013

05 Mar 2015, 17:40

Still waiting for parcel since 10 September 2014

Why would my parcel (II***ZA) be sent for re-assessment four months after it had been assessed and I should have received it long ago? I wonder if it has anything to do with my complaints? Are all parcels now being re-assessed? An investigation is required into why a re-assessment is done four months after initial assessment and also after several complaints against SA post office regarding failure to deliver the parcel. In any case, I just need my parcel and it is now March 2015, still no update on the parcel. The parcel contained gifts for my new born which i would now no longer be able to use as the baby is now turning 7 months already. thanks to SA post office. Who ever is reading this I hope you are a parent and understand what it feels like to be disappointed in this manner (or have siblings or would be a parent one day to understand this). SA post office has not only disappointed/failed me but has done so to an innocent child as well.

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Replies (1)
SA Post Office
SA Post Office's reply17 Mar 2015, 16:11
Official
Hello lc2013,

Thank you for your comment.

Your item was sent to customs for re-assessment on 16/01/2015 and hasnt been re-evaluated yet as the section is expereicing delays.

Please do follow up on it by sending us an email on ***.

Warm regards,
Customer Service