STILL WAITING FOR DELIVERY OF OVERSEAS PARCEL

My parcel was posted airmail on the 24 September 2014 by Royal Mail and I have never received it. It was sent ordinary airmail so there is no tracking number. I only found out a day or so after it was posted that the strike was on otherwise I would never have processed my order. This order is worth over R 2000.00 and I'm NOT impressed, as we were told that the backlog would be cleared by mid-January which is clearly not the case when reading through other peoples' reports. The very nice gentleman in the Durban North Post Office assured me sometime ago that I would eventually get my parcel, but I'm now beginning to think I'll never see it. Is it true that some parcels were destroyed or ******? Please can you help me trace my parcel. As a consumer we have the right to courteous and respectful treatment, and not delivering my parcel contravenes this right, as does the right to information, as the Post Office should be honest with the public and inform us of exactly what is going on instead of stringing people along. We also have the right to redress, so should all be refunded the value of our parcels if they are lost.