JV
Johlene V
1 reviews | Active since Mar 2015
16 Mar 2015, 11:21
STILL WAITING
My international package arrived on 8/3/2015 from the UK, since then it has just been lying at JIMC - cannot get a hold of them, no one answering emails or telephones.<br> <br> SO FRUSTRATING!!!!
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SA Post Office's replyOfficial
17 Mar 2015, 12:41Hello Johlene1228,
Thank you very much for your comment.
Your item was received in the country on 07/03/2015 and has been allocated local reference RI***ZA. W do try to deliver all goods within time scales set as according the UPU, however sometimes, orders can be delayed due to circumstances out of our control such in your case , being held a customs.
We are truly apologetic for the delay and please allow a little more time for it to be assesed and cleared. Once this process is complete it will then be released and forwarded to your local branch.
Regards,
Customer Service
Thank you very much for your comment.
Your item was received in the country on 07/03/2015 and has been allocated local reference RI***ZA. W do try to deliver all goods within time scales set as according the UPU, however sometimes, orders can be delayed due to circumstances out of our control such in your case , being held a customs.
We are truly apologetic for the delay and please allow a little more time for it to be assesed and cleared. Once this process is complete it will then be released and forwarded to your local branch.
Regards,
Customer Service
SA Post Office's reply17 Mar 2015, 12:41
Official
Hello Johlene1228,
Thank you very much for your comment.
Your item was received in the country on 07/03/2015 and has been allocated local reference RI***ZA. W do try to deliver all goods within time scales set as according the UPU, however sometimes, orders can be delayed due to circumstances out of our control such in your case , being held a customs.
We are truly apologetic for the delay and please allow a little more time for it to be assesed and cleared. Once this process is complete it will then be released and forwarded to your local branch.
Regards,
Customer Service
Thank you very much for your comment.
Your item was received in the country on 07/03/2015 and has been allocated local reference RI***ZA. W do try to deliver all goods within time scales set as according the UPU, however sometimes, orders can be delayed due to circumstances out of our control such in your case , being held a customs.
We are truly apologetic for the delay and please allow a little more time for it to be assesed and cleared. Once this process is complete it will then be released and forwarded to your local branch.
Regards,
Customer Service