Still not sorted

I have done everything the Post Office has asked me to do, submitted a form for my parcel that was ****** from the Edleen branch. So I was referred to the area manager of Kempton Park, now I don't know if I should even be angry because I don't know the Post Offices exact procedure for a matter like this. But they can't even give me a time frame as to when the matter will be resolved and don't even contact me after saying they will. <br> <br> So here I am for a third time about the same issue I have been having with the Post Office, I just wan't a time frame because I have lost my money because of them. So if they can just reimburse me we can part our ways and I wont be making use of the Post Office again because the service levels are so poor its a shameful. <br> <br> So Post Office I await a proper reply, I can not email you guys stuff and then I get no response because then this issue will stand still and I have run out of patience.<br> <br>