Still no responce

So, I have once again made contact with the Phoenix Post office in Durban and to no surprise the staff are still 100% committed to providing NO customer service or support what so ever. I have made online purchases which were Christmas gifts and are probably still lying at the Phoenix Post office. Furthermore, the staff have advised that they have no idea when these bags will be opened and parcels sent to consumers as they have a severe back log and shortage of staff. How on earth does that become the consumer's fault? Why should we bare the brunt of the SA Post Office having no staff? There are loads of people looking for jobs, why now employ? SA Post Office is ripping people off with their additional mandatory pick up fee when fetching parcels at the post office so why cant you just employ more people??? Somebody needs to do something and I know dozens of people who have invested in items which have still not been delivered and probably wont ever be which is a loss to us the consumers and not to the Post office. the staff probably pocket all the items for themselves.