STILL NO REPLY AFTER SUBMITTED INVOICE

Item: SA Post Office
Rating: 2
Author: Jessica H

Almost another week has gone and since I had received reply from SAPO that my China parcel: EE***CN (Local Reference No.: II***ZA) required an invoice for custom clearing, which I had mailed it to SAPO accordingly to their instruction - mailed to [Email Removed] But until now there is still no further information or update on the status of this parcel. Received no response on the Track and Trace in SAPO's website. Please can someone from the SAPO to response on this issue????!!!!!!

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Replies (1)

SA Post Office's replyOfficial

13 May 2015, 15:46

Hello jesschen1025,

First and foremost , we would like to extend our sincere apology for the delay in communicating this information to you. Our customer service team is inundated with queries incited from items affected by the work delays at customs.
Please note that request for an update on your item has been forwarded to the international mail centre and you should receive feedback from the section in due course.

We are truly apologetic for the delay and an inconvenience caused.

Warm regards,
Customer Service

SA Post Office's reply13 May 2015, 15:46

Official