Still no news on lost package

Since my 1 st complaint, the Post office did reply with a new tracking number. Even the website track and trace function is not operational. No tracking number entered can be processed. What is the use of a website, with an online facility if it is not working????The customs phone line is not answered by anyone. the number given on your website. I phoned in a desperate attempt to go and maybe collect my own package from customs. <br> <br> This package was sent on 12 Feb 2015. Since the last reply from the post office on 17 March, there has been no progress. <br> <br> My last attempt was a an e-mail on Thursday 26 March. That has not been rep**** to either. <br> <br>