1 reviews | Active since Apr 2013
Still no feedback
I complained on Hello Peter before regarding a parcel of mine that has been held at customs for months now. When I first complained I mentioned that customer service NEVER answers their phone, they still don't. I got feedback the very next day regarding my parcel. They said it's not in South Africa, but after I've send proof to the post office that it is in South Africa it's just held up at customs I didn't get a reply. <br> Customers service still doesn't answer the phone...none of the numbers you hold on forever and I still didn't get a reply on the customer service email address. And I haven't received feedback on my replies from the 2 people who rep**** to me on my previous Hello Peter complaint. <br> I am so angry! Our post offices is useless...
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
RH***CN cannot be found on our record currently and we can only confirm receipt once the item has a local reference.
Kindly direct all your future tracking queries to ***
Regards,
Customer Service
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
RH***CN cannot be found on our record currently and we can only confirm receipt once the item has a local reference.
Kindly direct all your future tracking queries to ***
Regards,
Customer Service