Still haven't received my package!!!!

My package has been held by JIMC for the past 2 months. I called last week Monday and was told I should receive my package before Friday as there is a backlog of sort. Friday came and went. Still nothing.<br> <br> Backlog is not a get out of jail free card. You can't give people that excuse. Backlog is just for you to know that you need to move more good and faster! Not continue with the same pace knowing you can tell people about backlog. How is that our problem? Sort your internal issues out and stop giving us excuses!!!<br> <br> And get rid of this useless call centre as you will wait for an hour for the phone to be answers if it does get answered.