Still a redundant mammoth

I have a parcel that is coming from China and was supposed to be at my doorstep in 10 days. I have a tracking number and all good, until it doesnt arrive and I check online (http://www.southafricanpostoffice.post/) and the site says that it is enroute. On the Chinese side it says that the parcel has landed in South Africa, so I wait. Finally 24 days later I decide to call first ********** and twenty minutes later while searching for an alternative I come across another number ********** - three times after selecting option 1 (for tracking) the call drops at 11.24 seconds. So the fourth time I dont select an option, I wait for customer services to answer - 11.24 seconds later the call ends itself. There are no other numbers to get service from except fax numbers (and who uses fax these days) and an email address. I have emailed it but I dont hold out much hope for getting service from Post Office SA and then they wonder why this parastatal is failing in spite of a top noth CEO who was supposed to revive it. How do I get service from this redundant mammoth who the service provider chose?