South African Postal Service - extremely poor service

I have purchased a record from Italy on 17-Mar-2018 at about 09:42 PM. The item was dispatched to South Africa. I have contacted Simon Lebelo who provided assistance regarding the parcel. It was eventually tracked by Simon , who sent details that it was on the system and provide contact details of the site. I have been trying to phone ********** but have not been successful in try to get through. I have still not received this record and it's 5 months later. I am afraid that it may have been ******. I do have the tracking number of the parcel. Please assist.