South African Post Office, poor service and can't be reached.

I also have service delivery problem with the post office. I registered in a local parcel within South Africa, specifically from Reeds post office to Eastern Cape on 26/06/2018. amazingly after 14 days item still shows Tshwane Hub. When I try to call all the listed contact numbers including call centre and Tshwane post office no one answers. I have never seen such a poor service and I believe I will never use them again. Enquiry email with reference also sent to ********** ********** and CEO office ********** but no response still, registered mail from oversees is 10 times better that SAPO.. it would be better if I can get the parcel and my money so that I can look for another courier company to speed up my delivery.