South African Post Office Online MVL service - Very bad and poor

I did an online MVL renewal on the 28th December 2022 only to be told I cannot do it for my province once the payment was made. I then submitted the refund request form on the 29th December 2022 to their provided *** email with no response to date. I called their customer service centre *** on the 13th and 20th January 2023 to be told it has been processed on their side but nothing has been received on my bank account. The service at the customer centre is also so bad having to hold the line for 54 min before being helped and calls being dropped in the middle of the enquiry.