SOUTH AFRICAN POST OFFICE IS OUR INTERNATIONAL ITEMS SAFE OR ******

I bought some items on line from an international platform, it’s been since March, the parcels has been cleared and when we try to track it comes up that it’s in transit to the destination since the 7th of April and we have still not received the parcels as yet, is there a problem at the Johannesburg hub or these parcel are taken by the people who work there, it’s quite frustrating to wait for parcels that was sent from international and still sitting in the hub, we have tracking numbers but nothing has arrived as yet, the post office office management should look into this matter, we have tracking numbers but all we get it’s in transit, service delivery is very important, we have tracking numbers but nothing happens