SOUTH AFRICAN POST OFFICE does not respond to telephone calls and emails.

Hello Please assist. The South African Post Office has received my international parcel on 1 July 2018 from Fenty Beauty. I have contacted them and nobody answers. I do not know where my parcel is and they do not even respond to emails I sent to ********** Fenty beauty can only tell me that it is in South Africa. Please help. I paid double the price for my order for the delivery. I really want my order because the stores in South Africa do not stock Fenty Rihanna's products. Please call me on ********** 618 for any positive feedback or ********** The tracking number I received is RX ********** 95DE. The reference number DHL e-commerce is Reference Number: GM ********** ********** 1193. If it is in South Africa on 1 July why is it taking so long? Please help. Thank you so much.