South African Post Office: a new definition for extremely poor customer service

"We are experiencing very high levels of incoming calls. Please be patient." - Do all those callers also wait 25 minutes on average ? How much longer ?

"Your call is important to us". - Well it should be, but rather stop saying that. I want good service.

"You can also log onto our website..." - It still says 'Departure from outward office of exchange' 2 months after it should have been delivered'

"...send us and e-mail at ********** - when you respond, eventually, after 10 days, you tell me it's not scanned in yet because you have a backlog

"They are busy with a backlog and have a shortage of staff which is allowing the mail to move very slowly. Nobody seems to reply to the phones or emails at the moment." - Yes, I know that. That has been the excuse for the past 6 weeks.