South African International parcel service disaster

No response to email below. How can a parcel that was sent 20/10/2017 cost R2165.70 still be sitting at JHB terminal because they have a backlog and transport problem.

Good Morning **********

PLEASE CAN YOU URGENTLY ASSIST WITH EMAIL BELOW. I HAVE BEEN TO MY POST OFFICE AND REFERRED TO CALL CENTRE WHICH REFERRED ME TO 011- ********** . AS YET I HAVE NOT HAD A REPLY.

I WAS INFORMED BY THE CALL CENTRE THAT THE PARCEL POSTED ON 20/10/2017 IS STILL IN JHB BECAUSE OF BACK LOCK OF INTERNATIONAL MAIL.

I PAID R2165.70 TO THE POST OFFICE TO POST THIS INTERNATIONAL PARCEL AIRMAIL.

THIS IS OUTRAGEOUS. CUSTOMER NEEDED GOODS BEFORE DECEMBER, I HAVE TO NOW TELL MY INTERNATIONAL CUSTOMER THAT OUR POSTAL SYSTEM IS NON EXISTANT.

I EMAILED CUSTOMER SERVICE AS PER BELOW ON 11/12/2017 AND NO RESPONSE.

IF THERE IS NO RESPONCE THIS WILL GO TO THE MEDIA.

REGARDS WAYNE SPARG ********** From: ********** ********** To: "customer services" ********** Sent: Monday, 11 December, 2017 15:17:10 Subject: INTERNATIONAL PARCEL TRACKING WAYNE SPARG

Good Afternoon

Please can you track parcels: CN ********** 46ZA CN ********** 75ZA

Customer has not received parcel. Airmail dated 20/10/2017. Destination Reunion.

PARCEL TRACKING RESULTS

Item Number: CN ********** 46ZA was last scanned on: 2017-10-23 at 13:07 Location last scanned: JHB INT MAIL CENTRE (HUB) Currently has status of: In transit TRACKING LINE TYPE DATE TIME BRANCH COMMENTS 1 In transit 2017-10-23 13:07 JHB INT MAIL CENTRE (HUB) 2 In transit 2017-10-20 15:20 EAST LONDON (HUB) 3 In transit 2017-10-20 11:36 QUIGNEY Out of office 4 Item accepted by branch 2017-10-20 11:06 QUIGNEY

PARCEL TRACKING RESULTS

Item Number: CN ********** 75ZA was last scanned on: 2017-10-23 at 13:07 Location last scanned: JHB INT MAIL CENTRE (HUB) Currently has status of: In transit TRACKING LINE TYPE DATE TIME BRANCH COMMENTS 1 In transit 2017-10-23 13:07 JHB INT MAIL CENTRE (HUB) 2 In transit 2017-10-20 15:23 EAST LONDON (HUB) 3 In transit 2017-10-20 11:36 QUIGNEY Out of office 4 Item accepted by branch 2017-10-20 11:03 QUIGNEY

Parcel should have reached its International destination.

Awaiting your response in anticipation.

Regards Wayne Sparg **********