MW
Maurits W
1 reviews | Active since Sept 2014
18 Apr 2015, 03:00
Some observations on SA Post Office
From my own experiences and those complaining on HelloPeter:<br> 1 SAPO doesn't answer phone enquiries any more.<br> 2 Backlog at customs is here to stay -- no improvement for months on end.<br> 3 Delivery of parcels to post offices, no matter whether it's ordinary post, overseas parcels, Speed Services, or EMS is frequently late.<br> 4 SAPO will keep on bleeding customers to courier services because of pathetic service, which doesn't seem to improve at all.<br> 5 Most big retailers like Kalahari and Takealot don't use SAPO any more due to poor service.<br> 6 Parcels without tracking numbers often \get lost"while in SAPO's care -- note complaints here on HelloPeter"
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SA Post Office's replyOfficial
22 Apr 2015, 10:07Hello mauritsvw,
Your comment is noted and thank you.
Please send us your tracking details on *** so that we may trace your item for you.Please note that due to the high volumes of calls and emails we receive dalily, our response time at Customer Services is bit slower than it should be and we sincerely apologies for the long wait on the queue as well as the delayed response to your email.
We have also escalated your comments to the International Mail Centre Management team so that they may address the concerns raised.
On behalf of the company ,please accept our earnest apology for the poor level of service of service experienced.
Regards,
Customer Service
Your comment is noted and thank you.
Please send us your tracking details on *** so that we may trace your item for you.Please note that due to the high volumes of calls and emails we receive dalily, our response time at Customer Services is bit slower than it should be and we sincerely apologies for the long wait on the queue as well as the delayed response to your email.
We have also escalated your comments to the International Mail Centre Management team so that they may address the concerns raised.
On behalf of the company ,please accept our earnest apology for the poor level of service of service experienced.
Regards,
Customer Service
SA Post Office's reply22 Apr 2015, 10:07
Official
Hello mauritsvw,
Your comment is noted and thank you.
Please send us your tracking details on *** so that we may trace your item for you.Please note that due to the high volumes of calls and emails we receive dalily, our response time at Customer Services is bit slower than it should be and we sincerely apologies for the long wait on the queue as well as the delayed response to your email.
We have also escalated your comments to the International Mail Centre Management team so that they may address the concerns raised.
On behalf of the company ,please accept our earnest apology for the poor level of service of service experienced.
Regards,
Customer Service
Your comment is noted and thank you.
Please send us your tracking details on *** so that we may trace your item for you.Please note that due to the high volumes of calls and emails we receive dalily, our response time at Customer Services is bit slower than it should be and we sincerely apologies for the long wait on the queue as well as the delayed response to your email.
We have also escalated your comments to the International Mail Centre Management team so that they may address the concerns raised.
On behalf of the company ,please accept our earnest apology for the poor level of service of service experienced.
Regards,
Customer Service