SLOW \SPEED SERVICES"!!!"""

I was convinced by a clerk at the Post Office here in Empangeni to use \speed service"for my oarcel (which in fact contains my completed module for my college that I sent to Gauteng) and it was 4 days ago... She said it will be there in two days. Now I check on the tracking number it is has a nstatus of COLL DOC. WHAT THE HELL IS THIS I PAID EXTRA TO GET IT THERE SOONER!!!"""