Sick and tired of such incompetence

On the 4th of March 2019 my mother and I went to west gate post office to withdraw pension money for my two grand parents who are blind and old as they are their in their 80’s and 90’s respectively. We were then assisted by a gentleman and a lady when my mother was done with the first transaction the lady said that my mother cannot withdraw with the second card as they do not allow one person per transaction my mom explained that the the perplexed she’s withdrawing for are old and cannot come to withdraw for themselves and also explained that she is always allowed withdrew for both my great grandparents so she doesn’t understand what the fuss is about the lady kept on arguing with her while allowing her to do the second transaction so she was not aware that the person she was assisting is my mother because I was seated on the benches during the whole arguing because I was queuing for someone else so my mom left me behind the que to go run her other errands the lady that was arguing with my mom then said nasty remarks about my mother saying that “waphapha o a baele molomo wa pidi pidi” I then confronted her in anger saying she cannot be throwing such remarks about someone’s mom she gave me attitude she said well she’s also someone’s mom I then kept quiet. The person I was queuing for eventually arrived and I left the store just to calm down. I came back to the store requesting for the the manager and a lady came out and said she’s the supervisor I then explained the whole situation and she then said she would like to apologize I then said I will not take the apology as she’s not the one that said all these things so I would like the lady that was rude to come and apologize to us she then went inside to go call the lady she later came back and said that the lady said she has nothing to say and that she will not come and apologize I then began to fume and asked the supervisor for the lady’s name she then said its Keneilwe but refused to give me the surname. I also asked her to call the manager she then said that Keneilwe is the manager. I then decided to call post office to lodge a complaint and I was given an email address to use and explain everything and I’m still waiting for a response.

I hope something is done about such ********* behaviour