Shocking service as usual.

Oh my gosh, I'm still waiting for these two packages GM ********** ********** 6085 and GM ********** ********** 1806. I know for a fact that they have been at JIMC for at least 10 days. What is wrong with the people at customs? SLOW is an understatement. When you phone (if they answer), there is always some lame excuse like 'it's not in the country yet" If it left the US or wherever 12 days ago, it can't still be flying around in the air somewhere. It is at customs, waiting to be scanned like thousands of other packages. Really................. come on people, get your act together.