Shocking service

I posted a parcel at OR Tambo International, as that was supposed to be the fastest way to get the parcel to my daughter in Switzerland. That was on the 20th of October at 10:26,tracking number received but it means nothing!

I have emailed them three times requesting the latest tracking information on the parcel as the website tracker only shows it left OR Tambo International and is in transit. I have tried their call centre 18 times, and keep getting the same message despite holding on for 35 minutes at a time!! The IVR announcement says "All our agents are busy, please email us, visit our website, etc." You call is important to us... Really!!?? But you never reach a live human being and it keeps routing you back in the queue What do you do to get a tracking or status update if they don't answer the call centre and don't reply to emails And the website and SMS service for tracking keeps coming back with the message that the parcel left OR Tambo and is in Transit from October. It is 2 months and the parcel is not delivered and they don't respond Disgusted....