CK
Candice K

1 reviews | Active since Apr 2015

07 Apr 2015, 14:54

SHOCKING SERVICE

4X numbers - no service!!!<br> <br> I have been holding for more than 5 minutes and I am being kept on hold/transferred without the receptionist answering the line. I can hear her/him pick up the phone and press transfer again and again.<br> <br> One cannot get hold of anyone at customs, I have been given 4 numbers by our local post office and the line is always busy or in this case I am not being seen to but being kept on the line.<br> <br> We received a final notification today for a parcel that was received on 02nd March, and other consignments that should have been delivered months ago. This is unnacceptable service from Customs/Post Office. How are you to track items when they cannot even answer their phone?<br> Please assist urgently as I am getting any assistance from Customs. I have just ended the call to customs after waiting 7 minutes as the receptionist does not take my call but transfers me.<br> <br> <br> <br> <br> <br>

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Replies (1)
SA Post Office
SA Post Office's reply07 Apr 2015, 15:55
Official
Hello Mershell01,

Thank you for your mail

Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
Kindly furnish your tracking number to *** and an agent attending to our tracking queries will assist accordingly.

Regards,
Customer Services