Shocking but expected

Having used the SAPO for decades to post parcels to our customers, we have noticed a rapid decline in efficiency, customer service & professionalism. I phoned the track and trace number this morning and had to wait 13min before my call was answered. I asked the person I was speaking to if this was the norm and he said no he has heard of people waiting as long as 45min. If this was a privately run business they would not be in business but it seems everything the Government touches turns to cr*p! What they don't realize is that they wasting productive people's time and in the private sector time is money.