Service paid for not completed

Good Afternoon

I sent a parcel to JHB with the explicit instructions for the parcel to be delivered door to door (indicated on the envelope and on the waybill slip under post office name). As per the tracking results, the status is indicated as awaiting collection. These are important documents that need to be delivered urgently as per my initial instructions. Can the postal service please notify the relevant post office that the parcel needs to be delivered to the address indicated on the envelope, this is the service I requested and paid for.

Tracking results:

PARCEL TRACKING RESULTS ________________________________________ Item Number: TC ********** 02ZA was last scanned on: 2018/07/05 at 23:22 Location last scanned: JHBCUR Currently has status of: COLL DOC TRACKING LINE TYPE DATE TIME BRANCH COMMENTS 1 COLL DOC 2018/07/05 23:22 JHBCUR C ********** 88 2 COLL DOC 2018/07/05 21:20 JHBNET C ********** 64