1 reviews | Active since Apr 2011
Service at your Capemail hub is shockling
I am waiting for an urgent package that I should have had already weeks ago.<br> It is stuck at 'customs' at your CapeMail hub apparently because they need an Invoice for it (which I only found out after I managed to finally get through to somebody on Monday)<br> <br> I sent the invoice through on Monday, since then there has been no progress, your rude agent did not even reply tot he email with the invoice though I got a read receipt so I know she received it, I have been trying for three days solid to get through to a human to enquire about progress with not one person answering any of the 5 provided numbers so far...<br> <br> The service at this 'hub' is an utter disgrace. My time is money, you are costing me both. Your staff are rude and poorly trained. Your online tracking page doesn't work.. Catch a wakeup this is pathetic
Your comment is noted and on behalf of the post office please accept our apology for an extended period on the delivery of your expected mail.
The package is currently held at customs cape mail from 03/06/2015 and requires an invoice for evaluation which may be sent to *** so that it can be processed and released to your nearest branch.
RI***ZA may be used as reference.
Regards
Customer Service
Your comment is noted and on behalf of the post office please accept our apology for an extended period on the delivery of your expected mail.
The package is currently held at customs cape mail from 03/06/2015 and requires an invoice for evaluation which may be sent to *** so that it can be processed and released to your nearest branch.
RI***ZA may be used as reference.
Regards
Customer Service