Service above and beyond

An international parcel was sent from the UK to Cape Town. I tracked the parcel to Jhb but then the tracking number changed to an SA tracking number and the parcel entered the SA Postal System. At this point it was impossible to track the parcel and all I received was a notification that the parcel was in SA. After phoning customer service and every other number I could find (this is a complaint), I was eventually put through to a Ms S Isaac