Seems to be only Post Office Employees that cares

I am expecting a parcel to be delivered via EMS.<br> <br> The parcel arrived in JHB Int Mail Centre on 04 December 2015. I sent a email to query when the parcel will be forwarded to Cape Town for collection. No response yet.<br> <br> I attempted to call the call centre and after two attempts of waiting more than 16 minutes for someone to even answer the call, I went to the Cape Mail Hub to seek some assistance.<br> <br> I was attended to by Deon Muller and he said that he would follow up. He also asked me to send him an email to confirm our conversation.<br> <br> Within half an hour of sending the mail, he responded to me and provided me with the details of his escalation to the relevant parties.<br> <br> Just knowing that someone is willing to listen and help, that is all one need.<br> <br> Thank you Deon. Awesome service.