SAPOMVL POOR SERVICE

I have paid for a vehicle licence renewal. After payment was made, I realized an error had been made and requested a refund. I have made use of their online feature to request a refund, but all you get is a automated whatsapp msg that indicated that they will attend to your enquiry. There is no email address or Contact number to talk to someone to process the refund. about two months later, I received my first email, regarding my refund request. I supp**** all necessary information and documentation regarding the fact that the licence was not renewed by their office, but that we had it renewed in the meantime at the East London Traffic / licence department.

This is now almost 3 months later and they still refuse or neglect to pay me my refund. Several emails with documentary proof and refund request forms has been forwarded, but with no success.

To make use of this service is a risk to the user. I would not recommend this service as you don't get proper responses if there is a refund request. Ca AN THIS SERVICE BE TRUSTED. - I WOULD NOT RECOMMEND IT. IT'S TO RISKY.

I have also registered complaints on the online feature, but get the same automated response. it appears that they just don't care about refund requests and complaints. They owe me a refund of R525.

We logged several refund requests, logged several complaints (all on the SAPOMVL SITE) that refunds are not paid back.

They could not print the licence at their office as they awaited the uploading of the ID en proof of residence which was replaced with a PDF document whereby I requested again the refund and quoted the SITE request reference numbers etc.

As indicated, a renewal was locally done due to the licence renewal was done late and penalties was due so the amount would anyways not have been sufficient for the ONLINE renewal.

I HOPE THAT THE PUBLIC WILL SEE THIS AND BE VERY CAREFULL BEFORE MAKING USE OF THIS SERVICE AS WHEN A REFUND IS REQUESTED, THEY PAY VERY LITTLE ATTENTION TO YOUR REQUEST.