SAPO/JIMC - does anyone helpful even work here???

Good morning,

I have two parcels coming from China that have been in the country since 6 June 2018 (confirmed by Singapore Post, AliExpress Tracking and Track 17) and after weeks of trying to call the post office, I was told that they are still at customs on my second trip. This is highly frustrating as this could have been solved if someone at SAPO/JIMC knew how to answer a phone or respond to a simple email.

This is undescribally horrible service as I am at least glad that the items have arrived safely in the country but am now at the mercy of JIMC and wherever my parcels may be (I have not even been told where they are at JIMC as they have not even been loaded on the SAPO system!)