SAPO VIP customer service ...the worst ever

The client service from SAPO is non existing. Do not try to contact: VIP ENQUIRIES

Customer Services

South African Post Office SOC Limited

Landline: (011)***

Nobody answers the phone (2 days now!!) . The second number is wrong!! This is the email message i received: "Please note that the claim has been rejected, as according to the system the item has been received abroad on the 23/01/2020"

Wow!! the destination of this parcel is Kharkiv in the Ukraine. The screenshot "VIP" sent, showed that the parcel is CDG in France!!! My claim is rejected beacause it is overseas in France!! and not the specified delivery address?

No attempt to date has been made to locate my parcel nor expidite delivery to the correct COUNTRY!!! not even to mention the correct city (Kharkiv)

The SAPO employees at Elarduspark (0181) have been outstanding trying to resolve the issue. They do not get the support they deserve!

SAPO VIP customer service, you should be ashamed of how you treat your customers. Do the right thing.

Pieter van Jaarsveld ***