SAPO service not up to international standards

i have two parcels that were due on Saturday and they did not arrive.<br> the worst is that SAPO online traclking has been down for 2 weeks that i know of and no mention of fixing it.<br> <br> the local branch in lyndhurst are also not very helpful as they also cliam that their internal track and trace program doe snot work.<br> <br> i attempted to get a stir on SAPO facebook page but it was removed to hide their dirty underwear.<br> <br> SAPO is really not customer friendly as i cannot get hold of anyone on the customer service telephone number.<br> <br> Are they on strike or what ???