SAPO service is shockingly poor

I shipped a parcel from the Pretoria North Post Office to Perth, Australia on 1 June 2020. The tracking number is CN***ZA. The parcel left the post office on 2 June 2020. The last entry I can find is the following: "Comment 2020/07/22 07:00 JHB INT MAIL CENTRE (HUB) Insert item into bag Out". It is now the 8th of December 2020 and the parcel has apparently not even reached Australia. (I did some checking with Australia post). I wonder if my parcel has left South Africa yet. Regardless of the fact of Covid-19 delays, this is RIDICULOUS. I cannot get into my local post office from which I dispatched the parcel because of hundreds of people flooding the post office to get some or other grants. The post office telephone number is never answered. I called numerous times today and the telephone is never picked up. The level of service from SAPO is currently NON-EXISTENT. Please can you refer this issue to SAPO so that someone can assist me to trace the parcel AS A MATTER OF URGENCY. Kind regards, Allan ***an