SAPO sent my parcel back to the US without telling me
<p>I ordered a parcel from California 30 May 2016, and another from Iowa on 3 June 2016.<br />Three months later I got the parcel from Iowa and had to request a replacement due to damaged goods. Still no California parcel despite USPS tracking saying it had left the country months prior.<br />One month later I got the replacement from Iowa. Still no California parcel.<br />Two months later still no California parcel. Asked for replacement from the seller assuming it was lost in the post (this was 20 Otober 2016), and paid $27.15 (about R400) for shippping.<br />On 5 November 2016, I got an email from the seller saying he had just got my parcel back labelled as "Unclaimed" by SAPO.</p> <p>SAPO at no point in the ENTIRE FIVE MONTHS notified me of a parcel waiting collection, and have made me lose money as a result of their mistake. Needless to say, I am NOT a happy chappy. <br />If SAPO is so concerned about customer service as part fo their turnaround plan, I will appreciate being refunded those shipping fees SAPO forced me to incur.</p>