SAPO Rediculous delivery times

This complaint has probably been raised hundreds and thousands of times before, but after recently reading in the media that there are no issues at the SAPO and that processes have been optimized etc, i just find it extremely hard to see any light in this tunnel.<br> I have a parcel (EZ***US) that was shipped from the US on 18 June 2015, it arrived at JHB 21 June 2015, and that is where its been for the last month. I presume its probably being held up by customs due to duties etc, but i haven't received any notification, no email, no call nothing. How on earth does a package take only 2 days to get from the US to RSA and then more then a month to move out of a sorting facility or whatever. The SAPO is in shambles, trying to phone one of the multitude of numbers listed for Customer is a fruitless exercise as they just dont answer and trying to get info from my local PO is just as useless, as they can only retrieve the exact same info as what is available on the trackAndTrace website.<br> If anybody has an method or contact that might help in this regards it would be very much appreciated.<br> Thanks