SAPO Poor service delivery and lack of customer service

The worst service I have ever received in my lifetime. A gift package was sent to me from the US since 27 May 2019 and to date no tracking number or any information on the whereabouts of my packacke when I follow up. INT. Mail centre in JHB spoke to me via security guard at gate telling me to go back to local post office in PTA. Phone call responses = no package info on system as it’s not yet scanned, it’s at the back somewhere but not sure where exactly and can’t confirm or estimate delivery timeline or if the package is lost. *** = 5day response rule not met thus I still have no reference no; *** and *** = never answer my questions, only tell me to go to local post office as they’re the ones who issue tracking numbers when they receive my package. So far spoke to Jenny Kemp via emails, personal contact and telephonically (PTA church square SAPO), Eugenia Kekana customer service e-mail (SAPO HO), Francinah Madzivhani customer service e-mail (SAPO HO). Liziwe (dispatch telephone line). All of them are not saying where the package is or what is happening with it. Where is my package, did you lose it or what is happening? When will I receive it?