SAPO needs to be arrested for theft!!!!

Six years ago I lodged a complaint with SAPO and the case has still NOT been resolved!

Now six days ago I logged another complaint with them and they have not rep**** even though their website says they will reply within 5 days, I cannot wait six years again! They have lost my work tools (yet again) that were sent for sharpening and now have not been returned to me and now they must pay!

Please can anyone help me as to who to contact to help me get my money from them? I need to replace these tools and they need to compensate me for every day that I am forced to lose money due to not having these tools at work.

In the SAPO Code of Practice it clearly states that SA Post Office shall undertake to be accountable and compensate clients for loss or damaged goods.

Please please can anyone help? This is urgent!! SAPO do not reply to emails and I cannot afford to make phone calls now as they have lost my tools so I cannot make money. When I go into the branch they will not help me.