SAPO: Lessons learnt in 2017

A “Dear Santa” email is labelled in the same category as a “Dear Post Office email. The chances to find Dear Santa in Lapland is greater than finding a SAPO officer to unlock a post box in Table View – West Coast Village. I’ve learnt a creative genius has changed my lock for some obscure reason. I’ve even done my due diligence in the last 5 months: • I’ve enquired from fellow clients if the post boxes are still operational. SAPO gives me the Roxette “the look” and clearly feels “I am foreign”. I understand your systems are not linked nor online... • I’ve emailed SAPO politely – “we would like to extend our sincere apology…”…”official attending the matter” • I took a trip to the post office at Seaside Village – “the Depot has to investigate”, four weeks later the Depot did not investigate and changed my lock. • The post box is in my name and paid up until December 2018. What now? My conclusion is to change the lock.