SAPO JIMC inefficient department and lost items

JIMC E - Do not answer calls, respond to e **********

My parcel with local tracking numbers have been stuck in customs JIMC SAPO for more than a month: IJ ********** 12ZA and IJ ********** 10za (Not as long but apparently a backlog).

I have still not received anything after paying for my goods 08 January 2018 and it arrived 20 January 2018 at JIMC E. Called and was told there is a backlog. Friend ordered from same place on 23 February, it cleared customs same day and was contacted for bank statement, ID and proof of payment.

I see I have been asked for none of this.

Pathetic service.