SAPO: Is they still in operation?

I’ve ordered a package from outside South Africa. The last detail from the company states that the package has arrived in South Africa on 1 August 2020 and they gave me the tracking number. On the SAPO website, the tracking page is not online and if it online the status is unavailable, when I tried to track it via their smartphone application, it says “Status unavailable” and give a bizarre date stamp, “1996-06-06T07:12:09” and it is actually 2020.

I’ve sent numerous e-mails to the SAPO customer service, but without any reply. Is the package still at customs or is it in a SAPO warehouse or somewhere else? I do understand that the country in stage 2 lockdown but at least answer the e-mails and telephone calls. You don’t need to be at the office to do that, to send e-mail remotely is not impossible and difficult to do. I am extremely disappointed in the lack of proper customer service.