SAPO is no longer for the people

I have been expecting a mail delivery from the US, the package moved swiftly from the US and was cleared by customes, it was sent out for delivery from Joburg on the 13 of April and a month later it still hasn't reached Musina. I have been up and down to the post office and they haven't received it yet, l've called the customer service number, the Joburg and head office number and spent almost R90 on hold without a single person picking up my call on all 3 numbers. In any case SAPO should have a toll free number to avoid wasting our resources yet we are supporting them through their mailing bisiness.