SAPO is in a total shambles for how long must the debacle continue at our expense?

I have had an international parcel languishing at the mail centre for weeks. The contact centre ***simply rings. I contacted someone by the name of Bradley Green who delegated my query via email to Rhulani Mthembu who actually called me and promised to investigate. Since then I have not heard a thing. My emails to both Green and Mthembu are ignored I can tell that Rhulani read the first one as it had a read receipt notice attached. I have subsequently attempted to contact them and have even tweeted Mark Barnes and cc'd him on my last mail. It is a measure of how far we have fallen when the Post Office cannot deliver parcels, when their house is such a shambles that they spit on their customers by not even replying to emails and ignoring their phones. It it an indictment on the Government and all its departments. The Mark Barnes of the world will simply move on while the rank and file will suffer when South Africans abandon the Post Office forever. Shame on you!