SAPO International Service to be avoided at all cost!!!!

On the 12th of September 2019 I sent a priority airmail package to the Netherlands with SAPO's 10 day service. This cost me in the region of R1700. It is now 50 days later and I am informed (finally) that the package has not yet left Johannesburg. It took 27 days to get an email response from them. Their website says that legally they are not allowed to give any tracking information over the phone (this is more likely since they do not want to face the wrath of customers). The email informed me in short that the package is still in Johannesburg, that they are not in a position to tell me when it will be sent and that any further inquiries would be futile. These are retail samples on which a business deal is based. It boggles the mind that such a ****-poor "service" is still existing. Obviously the money is taken and the package are either ****** or dumped. I have since not heard of a single person who has ever been able to successfully send a package internationally. Do NOT use this service ever.