SAPO ***********, Spiteful or "It's Just Crime"

Since Mr Barnes has taken over the whole postal system has collapsed. I have for many years been purchasing all sorts for overseas online websites and generally although slow things arrived. Actually more reliable than DHL. In the last year approximately 40 % of the shipped items arrive at JHB International possibly get as far as JHB Hub then disappear. The problem is that there is absolutely nothing you can do about it. I Have tried 100s of calls to JIMC customer support in the last year but failed to have a single call answered. The same goes for Emails, not one responded to. SAPO customer support are reachable occasionally but never have any more information than what is displayed on their tracking site. Of those that do get through JHB 20% disappear at LYNN EAST Post office. The reason given is always "The Parcel is not there" irrespective of what the tracking site indicates. Is there a contact point that will answer Queries honestly?