1 reviews | Active since Nov 2016
SAPO Douglasdale Poor Service & Bad Attitude
I have been waiting over a month and a half for two packages from the US and when following up on the whereabouts of my packages I had the misfortune of dealing with Violet from the Douglasdale Post Office. I was informed by the SA Post Office - HO - that in order to locate my packages I should contact my Post Office as they will be able to do so with my surname to see if a package has arrived as Customs does not track LJ or LN tracking numbers. When querying the whereabouts of my packages I was rudely informed by Violet that they cannot track my packages. They have also conveniently been offline for the past few days. This is completely unacceptable service from the Douglasdale Post Office, how am I supposed to locate my packages?
Thank you for bringing this matter to our attention.
Firstly wewould like to extend oursincere apology for an uncouth treatment experienced from one our employees at the said branch.
The behaviour of this teller does in no way reflects the standard to which we hold our employees. While this was extremely unfortunate experience for you, this is not normal practice for the post office .
Please note that the matter has been relayed to a responsible contact at our Retail section for a follow up and corrective measures.
Your reference number is HD*** and an official attending to your query will contact you with possible feedback.
Once again, our sincere regrets for the level of service experienced.
Warm regards,
Customer Service
Thank you for bringing this matter to our attention.
Firstly wewould like to extend oursincere apology for an uncouth treatment experienced from one our employees at the said branch.
The behaviour of this teller does in no way reflects the standard to which we hold our employees. While this was extremely unfortunate experience for you, this is not normal practice for the post office .
Please note that the matter has been relayed to a responsible contact at our Retail section for a follow up and corrective measures.
Your reference number is HD*** and an official attending to your query will contact you with possible feedback.
Once again, our sincere regrets for the level of service experienced.
Warm regards,
Customer Service