SAPO - A Black Hole for international packages

I have packages that have been sitting at JIMC for weeks, with nothing happening. Impossible to get any feed back or customer service. I know that when they eventually get to the Cape Town Mail Centre, it will be the same story - weeks more of waiting and frustration. Furthermore, packages arrive at JIMC and sit there for a long time, before they are even scanned for the 1st time. You can see via USPS tracking the package has arrived, but if you are lucky enough to get through to customer service, they will lie and say the package has not arrived in SA yet. This backlog of SAPO & Customs (SARS) seem to have become a fixture now, never to be solved. Nothing is done by the government department to fix any of the problems. Pathetic, disgraceful service.