SAPO

I had a very bad experience and poor service in the post office. I went there to collect a parcel I purchased online, there was only 3 people on the queue i was on and the lady that was meant to help us was just coming back from lunch, she still managed to take another hour doing whatever it is that she was doing but not assisting us. She finally and arrogantly asked the 1st person whom she turned away, the 2nd person was turned away as well and then I finally came. She fetched my parcel and then she asked for my ID which I provided. She then asked why the surname on the parcel is not the same as the surname on your ID, I tried to explain why, she sent me away. I asked for the manager and she said she was still busy assisting other people. The another guy came who I believe it's the supervisor he said I should bring an affidavit. I asked what time are they closing he said at 17:00. I came back at 16:50 and the doors were locked, lights were off as if it never opened...